Customer Testimonials | Duxler Complete Auto Care

OPEN: M-F: 7am-5:30pm
Sat: 8am-Noon

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Read Unbiased Consumer Reviews Online at AngiesList.com

Nancy S., Rogers Park, IL and CJHS

“I was completely blown away by the service I got at Duxler! I could not believe how gracious and knowledgeable the staff was. I came in for an oil change and a free safety inspection, and I found out that my front brakes were dangerously low. I made arrangements to return the next day, got a complimentary loaner car so I could go to work, and returned at the end of the day to get my car. The price was so reasonable, and when I left I could really feel the improvement in my brakes. I'm sending all my friends and co-workers to Duxler! ”

Dan G., Riverwoods, IL

“The dealer gave us an estimate for some work on our car. We brought the list with us to Duxler, and they performed the same work - but for $550 less than the dealer was charging! ”

Christina K., Wilmette, IL

“Your crew at Forrest's Duxler is wonderful! Every time I go in, I feel like a queen. No matter what I need, they are always there to help and that is why my husband and I go out of our way to go to Forrest's. You guys ROCK! ”

Merle K., Buffalo Grove, IL

“For me, being a busy woman business owner, knowing I can take my car to a place I can trust is priceless. I can't put a value on the time I save as well as the peace of mind knowing it will be done right the first time. I never feel like I am being talked down to or taken advantage of because I am a woman. I feel just the opposite - I always feel very valued when I walk in the door. If you have not visited Duxler yet, it is time you do. ”

Scott A., Skokie, IL

“I've been a loyal dealership customer my entire life, but my neighbor recommended Duxler, so I decided to give them a try. I didn't know that their mechanics were ASE Certified and thought that even though you pay more at the dealership, their mechanics work on cars exactly like yours every day, all day and know them inside and out.

The car I needed to do some work on is a Chevrolet Malibu and the closest Chevrolet dealership is quite far away from where I live. I arrived at Duxler early in the day and told them to look the car over and let me know what it needs. They drove me home and about one hour later they called with the result of their evaluation and the price of all the parts and labor for each job. I had actually thought the car needed a part, Duxler told me that the part was fine and did not need to be replaced.

Later that same day, they called and told me the work had been completed and offered to pick me up. When I arrived the car was ready, the paperwork was copiously noted and all work was completed and the total was exactly the amount we had discussed, no surprises. I have experienced no problems and the car runs and drives like new. Great job, Duxler, the dealership has lost a good customer, to you. ”

Steve Lewis, Lewis Floor & Home, Northfield

“As a business owner I understand the value of dependable suppliers. For the past two years Duxler has made a huge difference by taking care of not only all our company trucks and vans but also my personal automobiles. Duxler's service is simply outstanding and they always give me a fair price. We can't afford to let our customer's down by not showing up when promised. By using Duxler we are able to make sure our delivery trucks are serviced right so they run right. I trust Duxler because they have earned it. ”

JJ, Founder, JJ's List

“Duxler Complete Auto Care's commitment to disability-awareness seems woven into every part of the business, from a manager who uses sign language in _______ to the full-service fill-ups at the Wilmette location. That's a big plus for a person with a disability when it's time to fill the gas tank. Thanks Duxler for being welcoming, flexible and respectful of your customers with disabilities. ”

Lenore B., Northbrook, IL

“Duxler truly is a family-oriented business, one that treats their customers like their very own. When my 18 year old son was getting ready to drive across the country to college, we brought his car in to for an "all-out checkup and tune up" before his trip. When we dropped off the car, nervous mom and her son explained the purpose of the tune-up to the manager. When the car was ready to be picked up, the manager requested that my son be available to pick up the car himself, and that we leave a little extra time. We came to pick up the car with plenty of time; the mechanic took my son to the car, opened the hood, and proceeded to give him a lesson on checking the fluids himself. He then handed my son his business card, and told him that if he ran into any trouble with the car anywhere in the country, he could call; the mechanic offered to speak with any other service person to ensure that my son would receive honest service. Duxler's effort to take some extra time and to truly "go the extra mile" made both mother and son feel comfortable about the road trip, and has earned Duxler true customer loyalty. ”

Fred M., Wilmette, IL

“Glenn and his staff are the best!!! Whether I come for gas (which means they pump the gas for me, clean my windows, give my dog a biscuit and me some candy), or have them repair my car, they always provide great service. And while I was waiting for my car one day, Glenn was organizing food that he was going to cook the next day for his staff. I found out that he cooks for his staff every Friday! Talk about someone who really knows how to treat people! What a winning combination: Treat your customers and your staff well. Many business owners could learn a lot by just stopping by for a tank of gas or an oil change. Thanks for the great service (much more than just with the cars!) you share with us. ”

Don B., Northbrook, IL

“Mark, Bill and everyone at the Northbrook store are great - helpful, courteous! And, going there instead of the dealer saved me around $200!! ”

Jan G., Evanston, IL

“I learned of Duxler when I attended a local Chamber of Commerce meeting. I called for a quote when I needed new tires. They were the best. I went back for regular mechanical work. While doing my regular maintenance work they fixed an ongoing problem for free. The dealer had told me I would need a electronic part replaced for multiple hundreds of dollars. Way to go Duxler. ”

Joshua S., IOWA

“My son is in town from Iowa for the weekend. He got in late last night with car trouble and a very tight schedule. Since everybody at the C of C breakfast seemed to think well of you and Duxler I took him over to your shop on Green Bay Road in Evanston. Very helpful, pleasant knowledgeable people. Since he was out of town they were able to slip him in without inconveniencing anybody else. Leroy, the mechanic who looked at his car, found and fixed the problem very quickly and got him on his way. ”

OPEN M-F: 7am-5:30pm | Sat: 8am-Noon